Refund policy

## Our Commitment

We want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

## Return Window

You have **30 days** from the date of delivery to return most items for a refund or exchange.

## Eligibility

To be eligible for a return, items must be:

- Unused and in the same condition that you received them

- In the original packaging

- Accompanied by proof of purchase

## Non-Returnable Items

Certain items cannot be returned:

- Gift cards

- Downloadable software products

- Personalized or custom-made items

- Perishable goods

- Intimate or sanitary goods

- Hazardous materials

- Sale or clearance items (unless defective)

## How to Initiate a Return

To start a return:

1. Contact us at hello@layeredlovegourmet.com with your order number

2. We'll provide you with a return authorization and instructions

3. Pack your item securely in the original packaging

4. Ship the item to the address provided

## Return Shipping

Customers are responsible for return shipping costs unless the item is defective or we made an error. We recommend using a trackable shipping service.

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# Refund Policy

## Processing Time

Once we receive your returned item, we will inspect it and process your refund within **5-7 business days**.

## Refund Method

Refunds will be issued to your original payment method. Please allow **5-10 business days** for the refund to appear in your account, depending on your bank or credit card company.

## Partial Refunds

Partial refunds may be granted in certain situations:

- Items with obvious signs of use

- Items returned more than 30 days after delivery

- Items not in their original condition or missing parts for reasons not due to our error

## Exchanges

If you need to exchange an item for the same product, contact us at hello@layeredlovegourmet.com . Exchanges are subject to product availability.

## Late or Missing Refunds

If you haven't received your refund after the expected timeframe:

1. Check your bank account again

2. Contact your credit card company (processing may take time)

3. Contact your bank

4. If you've done all of this and still haven't received your refund, please contact us